Refund policy

Return & Refund Policy

At Frost Byte, we want you to be happy with your purchase. Please review our return and refund policy before placing your order.

Returns

We accept return requests within 7 days of delivery. To be eligible for a return, the item must be unused, unopened, and in its original packaging and condition.

To request a return, contact us at frostbytedecor@gmail.com with your order number and reason for the return. Returns sent without contacting us first may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us at frostbytedecor@gmail.com as soon as possible and include your order number, a description of the issue, and clear photos or video showing the problem.

If approved, we will work with you to provide an appropriate replacement or refund.

Non-Returnable Items

Items that have been used, altered, damaged after delivery, or returned without their original packaging may not qualify for a return or refund.

Items on sale are non-returnable/refundable. 

Shipping charges are non-refundable unless the return is due to an error by Frost Byte.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Order Cancellations

We cannot guarantee that an order can be canceled or changed after it has been placed. If you need assistance, contact frostbytedecor@gmail.com as soon as possible.